Actual call center conversations

[TexasStooge]

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".

Operator: "Where did you get that number from, sir?".

Customer: "It was on the door to the Travel Centre".

Operator: "Sir, they are our opening hours".

Electronics Company Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I think you mean the telephone point on the wall".

Motoring Services Company

Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"

Operator: " Doesn't the product give you a clue?"

Caller (enquiring about legal requirements while travelling in France ):

"If I register my car in France , do I have to change the steering wheel to the other side of the car?"

Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".

Operator: "I'm sorry, there's no listing. Is the spelling correct?"

Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".

Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label; Woven in Scotland ".

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:

"I haven't got a pen, so I'm steaming up the window to write the number on".

Tech Support: "I need you to right-click on the Open Desktop".

Customer: "OK".

Tech Support: "Did you get a pop-up menu?".

Customer: "No".

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

Customer: "No".

Tech Support: "OK, sir. Can you tell me what you have done up until this point?".

Customer: "Sure. You told me to write 'click' and I wrote 'click'".

[LaPlaceFF]

[Brent]

[James]

LOL

[O Town]

[Kim_in_MN]

"I haven't got a pen, so I'm steaming up the window to write the number on".

I don't know why this struck me as particularly funny, but it did.

Kim

[rainstorm]

i worked briefly for a call center and my job was to take credit card application orders. it was boring as heck and i left after 2 months. one night a lady called and before i could say anything she started complaining that we hadnt come out to install her cable tv yet. obviously she had the wrong number, but being fast and smart i played right along. first i told her i would check in our computer to see if we had scheduled a man to come to her house. i told her that our computer said we had already installed her cable. she was absolutely furious and was cursing a mean streak. i asked her to please calm down. she demanded i tell her when her cable would be installed. i told her again it was already installed. i then told her that we had already started to bill her. by that time she was screaming in the phone at me that no one had been out to her house. i told her our computers couldnt be wrong and she would receive a bill in a few days. then i told her not to get so upset because it was friday night and there was nothing worth watching on tv anyway. finally, she demanded i put my supervisor on the line. i told her our supervisors dont talk to customers because the customers are too mean. she slammed the phone in my ear. lol. i can only imagine the call the real cable company got from her

[greeng13]

that's just plain mean!

[rainstorm]

quite mean, lol

[Tampa Bay Hurricane]

HAAAAAAAAAAAAAHAHAHAHAAHAHAHAAHAHAHA
ROTFLMAO!!!!!!!!!!

[Brent]

i worked briefly for a call center and my job was to take credit card application orders. it was boring as heck and i left after 2 months. one night a lady called and before i could say anything she started complaining that we hadnt come out to install her cable tv yet. obviously she had the wrong number, but being fast and smart i played right along. first i told her i would check in our computer to see if we had scheduled a man to come to her house. i told her that our computer said we had already installed her cable. she was absolutely furious and was cursing a mean streak. i asked her to please calm down. she demanded i tell her when her cable would be installed. i told her again it was already installed. i then told her that we had already started to bill her. by that time she was screaming in the phone at me that no one had been out to her house. i told her our computers couldnt be wrong and she would receive a bill in a few days. then i told her not to get so upset because it was friday night and there was nothing worth watching on tv anyway. finally, she demanded i put my supervisor on the line. i told her our supervisors dont talk to customers because the customers are too mean. she slammed the phone in my ear. lol. i can only imagine the call the real cable company got from her

[Cookiely]

I'll never forget the time that that I saw a bank robber drive by my house. Our street was really an alley and two cars could barely get side by side so his face was inches from me when he passed. They had an article in the paper with a picture from one of the banks he had robbed. The reason he stuck in my mind was the fact he was attractive and clumsy. He always dropped the bag of loot. I'm looking for the number for the FBI to report his whereabouts, and give the detailed info to the person I'm talking to. I rambled on and on and only later did the person on the line tell me that he was the fire chief! and not the FBI. I was furious. I guess he was curious and even asked me questions, but he should have told me I had the wrong number.