Mouse Inspector
Posted: Mon Jan 22, 2007 11:34 pm
Mouse Balls & Mouse Ball inspector
I don't know how they wrote this with a straight face. This
was a real memo sent out by IBM to its employees in all
seriousness. It went to all field engineers about a computer
peripheral problem.
The author of this memo was quite genuine. The engineers
rolled on the floor! Especially note the last couple of
sentences.
'If a mouse fails to operate or should it perform
erratically, it may need a ball replacement. Mouse balls are
now available as FRU (Field Replacement Units). Because of
the delicate nature of this procedure, a replacement of
mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse
balls by examining the underside of the mouse. Domestic
balls will be larger and harder than foreign balls. Ball
removal procedures differ depending upon the manufacturer of
the mouse. Foreign balls can be replaced using the pop off
method. Domestic balls are replaced by using the twist off
method. Mouse balls are not usually static sensitive.
However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used
immediately. It is recommended that each person have a pair
of spare balls for maintaining optimum customer
satisfaction. Any customer missing his balls should contact
the local personnel in charge of removing and replacing
these necessary items.
Please keep in mind that a customer without properly working
balls is an unhappy customer.
I don't know how they wrote this with a straight face. This
was a real memo sent out by IBM to its employees in all
seriousness. It went to all field engineers about a computer
peripheral problem.
The author of this memo was quite genuine. The engineers
rolled on the floor! Especially note the last couple of
sentences.
'If a mouse fails to operate or should it perform
erratically, it may need a ball replacement. Mouse balls are
now available as FRU (Field Replacement Units). Because of
the delicate nature of this procedure, a replacement of
mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse
balls by examining the underside of the mouse. Domestic
balls will be larger and harder than foreign balls. Ball
removal procedures differ depending upon the manufacturer of
the mouse. Foreign balls can be replaced using the pop off
method. Domestic balls are replaced by using the twist off
method. Mouse balls are not usually static sensitive.
However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used
immediately. It is recommended that each person have a pair
of spare balls for maintaining optimum customer
satisfaction. Any customer missing his balls should contact
the local personnel in charge of removing and replacing
these necessary items.
Please keep in mind that a customer without properly working
balls is an unhappy customer.
