Blackout hits major Web sites

[chadtm80]

update A domain name outage Tuesday morning that left many popular Web sites such as Yahoo, Google, Microsoft.com and Apple.com temporarily inaccessible was the result of an Internet attack, according to Web infrastructure company Akamai.

The attack caused problems for more than two hours--from 5:30 a.m. to 7:45 a.m. PDT. Many of the world's most popular sites suffered from widespread outages, according to Keynote Systems, which compiles statistics related to Web surfing. On a typical day, the top 40 sites measured by Keynote rarely dip below 99 percent availability. On Tuesday, however, Keynote saw availability drop to 81 percent.

Where the attack struck first has yet to be determined, and the affected companies are pointing to others, not themselves. An attack on Akamai could have rippled out to Google and the other sites, or those sites might have been individually targeted, which in turn could have put pressure on a key Internet service that Akamai runs.

The attack caused problems for Web surfers for about two hours. It's taking a lot longer for the affected companies and Internet monitoring firms to get to the root of the problem.

An Akamai spokesman said it noticed an attack against four unnamed "customers" that rendered their sites inaccessible. Akamai said that the strike against those customers in turn caused a failure of its own domain name server (DNS) system, which translates word-based URLs into numeric Web addresses to link surfers to company sites.

"We do know that attack was against four sites that happened to be Akamai customers," said company spokesman Jeff Young. "But I don't know if the intent was to go after Akamai or go after Web properties that happened to be customers of ours."

Other parties may not agree with that assessment. Keynote earlier Tuesday reported the Akamai DNS system outage and speculated that Cambridge, Mass.-based Akamai was the target of a denial-of-service attack, which then caused the Yahoo, Google, Microsoft and Apple sites to fail.

Dug Song, security architect for network security company Arbor Networks, said that the outage appeared to be an Akamai problem. During the outage, Song noticed that sites such as Google were still functional, but someone typing http://www.google.com couldn't get to its site because the address would not translate into its numeric Internet Protocol code.

"It was definitely some sort of Akamai issue," Song said in an interview. "Their name service for all these major sites stopped working. You couldn't reach these sites even though the sites were up. You just couldn't get to them because the name resolution wasn't working."

Furthermore, Song noticed that Web-wide traffic during the outage actually declined, making it unlikely that Google and the other sites were the victims of a distributed denial-of-service attack, in which thousands of unknowing PC "slaves" would have flooded their servers with useless data or requests for data.

In a recent incident, the Netsky virus used such a technique to target Kazaa and other file-sharing networks, disrupting service at some. Earlier in the year, the main Web site of the SCO Group was crippled after attacks from computers infected by the MyDoom virus.

On Tuesday, David Krane, a spokesman for Google, confirmed that the search site was "affected for a short period of time earlier today" and that all systems have been restored. Krane said Google was not the target of a denial-of-service attack.

With the sites back up, it appears that the DNS issue has been resolved. But Yahoo's new Web-based e-mail service, launched Tuesday, continues to have problems.

Since early Tuesday morning, users have been reporting glitches with Yahoo Mail, such as site inaccessibility, slow page loads and inoperable buttons on the site. A Yahoo spokeswoman said the company is "investigating the potential impact of a widespread DNS issue on our services." But launch-related bugs are also a possibility.

"As we upgrade tens of millions of Yahoo Mail accounts for consumers worldwide, some users may experience temporary fluctuations in the service as we update our systems," said Yahoo spokeswoman Mary Osako. "We expect Yahoo Mail accounts to resume to normal after the upgrades are completed."

Representatives of Microsoft and Apple were not immediately available for comment.

[Suzi Q]

I noticed this morning when I was trying to access sites off of yahoo, it was taking FOREVER. Thought it was my computer, but checked my cpu usage, and it was only 2% so figured something else must be haywire. Regarding yahoo's new email rollout, I've had trouble getting some email today, VERY SLOW in getting to me........

[Rainband]

I hate hackers!!!

[Stephanie]

I was going to reply in the "Yahoo e-mail" thread that I did notice a change in my e-mail capabilities and it's downloading R E A L S L O W . Also, Yahoo's home page is not coming up. I thought that the new e-mail had something to do with that - guess not!!

[Lindaloo]

That explains why my MSN was messed up yesterday!

[coriolis]

This is like a science fiction movie.