Computer Tech SUpport

[angelwing]

Verbal exchanges reported from Tech Support personnel...

Computer Tech Support

Tech support: What kind of computer do you have?
Female customer: A white one...



Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute... I hadn't inserted it yet... it's still on my desk... sorry...
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?



Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.



Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah... thank you.

Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at the 7-Eleven.

Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah... that one does work...

Tech support: Your password is the small letter "a" as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?



Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.



Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.

Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?

A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine."



And last but not least...



Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
Customer: I don't have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: "P".on your keyboard, Bob.
Customer: I'M NOT GOING TO DO THAT!


--------------------------------------------------------------------------------

[tomboudreau]

Working as a help desk technician, I can truly say, yes I have gotten some calls like that and have actually gone up to users system's and left holding back from laughing at the poor soul. One of my best memories is when I was the assistant technology coordinator for a private high school in CT. I was walking by the headmasters office and he called me in. He said he couldn't get connected up to the network. So I looked at everything and it all looked good until I got to finding his patch cable unplugged at the wall. When I showed him the cable and plugged it into the wall, he was just absolutely embarrassed he stopped me for that. He walked out of his office and said, I see you on Monday and was gone for the rest of the day.

[abajan]

I remember reading about someone whose color printer would print every color but yellow. After the tech support guy tried just about every solution he could think of, he asked the customer: "What color paper are you using?" To which the customer replied: "Yellow."

You'd also be surprised how many people use the CD-ROM/DVD trays on their computers as cup holders!