#18 Postby azskyman » Tue May 20, 2003 8:03 pm
isobar....the turnover rate at our plant is next to nil. I have retained every good employee I've wanted to keep since arriving on the scene in October of 1997. I attribute it not to my management skills, but rather to the importance I place on their own personal and professional growth....and making them personally responsible for doing that.
Today, for example, I had a pressman who accidentally ran an electric pallet jack through a drywall divider in our warehouse.
As he approached my office with his head dipping low, I knew there was some bad news about to be shared.
He explained the situation, took responsibility for the damage, and then did something I verbally commended him for. He offered, on his own time, to come in this weekend and patch those two holes in the wall.
"John, thanks for being honest..and thanks too for your offer to repair the damage on YOUR time, not the company's."
"But John, before you seal that wall up on Saturday, let's put together a few items for a time capsule...you know, the date and time of the accident, who was working with you at the time, and maybe a polaroid of you and the pallet jack. We'll finish it off with a note reminding you if you are the one that opens that wall again and pulls out that time capsule....well, let's just say we'll need to talk one on one about your driving habits here at the plant!"
Nuff said.
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We've had the landscape part of the business for sale over a year now, a few bites, we so DESPERATLY want to sell it and just do the studies, the work is a whole lot easier AND the MONEY is SUPER DUPER 
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