I HAVE a comp virus. need help fast

[rainstorm]

thanks

pwsteal.wowcraft.b

i cant get to norton, says file not found. cant get to file folders, or add/remove programs either. it came up when i was on the comp saying a virus was found and did i want to quarantine it. when i did i couldnt get back on. i am on now, but without any norton. what should i do?

[bahamaswx]

Doesn't matter much if you don't play WoW

[Stephanie]

I'm not sure what bahamas is refering to...

ANYWAY, do you have the software for Norton? Perhaps you can re-install it and then download the necessary updates from the website.

Has anything else been affected?

[lurkey]

Try this

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan and delete all the files detected.
4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

* How to disable or enable Windows Me System Restore
* How to turn off or turn on Windows XP System Restore


Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

* Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
* Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.



3. To scan for and delete the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
* For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
* For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
2. Run a full system scan.
3. If any files are detected, click Delete.


Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

[rainstorm]

thanks. i will never to able to figure all that out.

it says when i try to access norton or aol that i may have typed it in wrong or another program cant access it . it says the same thing when i go to "add or remove programs"

i have no tray on the bottom either

[kevin]

It looks (don't follow my instructions because I don't want you to sue me) like this program is a password stealer for the online game World of Warcraft. Do you play World of Warcraft? If not, then if that's what it does and nothing else, its not even a problem.

Don't download stuff you are not 100% sure about.

[lurkey]

thanks. i will never to able to figure all that out.

it says when i try to access norton or aol that i may have typed it in wrong or another program cant access it . it says the same thing when i go to "add or remove programs"

i have no tray on the bottom either

disable the system restore (which is important because a copy of the virus might be saved there). Then run the computer in safe mode and try to run Norton in safe mode.

Also check in your Program files and see if the Norton directory is still there. . . Some trojans and viruses can delete or dsable virus scan programs

[rainstorm]

i cant even get to norton. i found where system restore is, but it says i need to shut off system restore. but when i go to systems in the control panel it says i do not have access to that. to be honest, i dont even know how i am logged on now.

i am about to cry

also, when i hit alt cntr delete to see what programs are running something comes up that says "smss" and i read thats what the virus does

[kevin]

Again, unless you have World of Warcraft it doesn't mean anything that you have this malicious program.

[lurkey]

i cant even get to norton. i found where system restore is, but it says i need to shut off system restore. but when i go to systems in the control panel it says i do not have access to that. to be honest, i dont even know how i am logged on now.

i am about to cry

also, when i hit alt cntr delete to see what programs are running something comes up that says "smss" and i read thats what the virus does

Let's get Norton working. Kevin is right. unless you play World of Warcraft it shouldn't be a problem.

Go to C:\Programs Files\Norton\ . See if you can start Norton from there. If not, find the disk or the download the file and re-install

[rainstorm]

yall dont understand. i cant even get on the interent on aol. when i try it keeps saying i dont have access. when i click on the aol icon it says i am typing in a file not found, or a program is runinng that cant find it. somehow, i finally got on. dont know how though. something else odd. i cant access norton, it says i cant access it when i click on it to open it, but when i go to my file folders and click on windows and right click, i can select scan by norton for viruses and it scans. 6 infected files found, but i cant repair or delete them

oh, its also odd my comp is running fast

[lurkey]

s. 6 infected files found, but i cant repair or delete them

where are the files located (ie directory)?

[rainstorm]

11 altogether. ms dos?

[rainstorm]

this is very strange. i can hit quarantine and it says they are quarantined, yet i cant acess quarantine in norton, even though i know its running somewhere on the comp

[rainstorm]

when i try to put this in:

C:\Programs Files\Norton\

it says you are trying to access a file that is unavailable

[wxmann_91]

Did you try running it in safe mode?

[whereverwx]

Yikes. It seems like a nasty one. Good luck getting rid of it. By the way, how did you receive it?

[rainstorm]

no idea. safe mode doesnt work

[kevin]

Get professional computer help.

[wxmann_91]

no idea. safe mode doesnt work

Did you try pressing and the holding the F8 key? No idea usually means that you don't know how to.