Hey, PoppySky!
*flies in and lands in the lake* My turn! My turn!

I'll try to be brief, but you know me.
Here's another office politics dilemma for you and it's a doozy. I've worked in my position for just under seven years now. Six of those years, I worked under an extraordinarily wonderful supervisor. She was smart, professional, assertive, team-oriented, respectable, empathetic, and competent. A few years ago, UTMB began a program developed by the med school's president and the human resources department called "The Principles Of Service." Every employee, from the executives all the way down through the university ranks, attended a training and development seminar designed to instill in us the values and core purpose of the hospital -- teamwork, professionalism, and improvement. When I attended the seminar, as each point that was discussed, I thought about how to apply it to my job, duties, and team. But then, I also found myself thinking about how my supervisor at the time was already the perfect role model of those principles and how each and every little thing they taught us, she epitomized. I appreciated her before the POS training and even moreso after. Everything was wonderful while she was our team leader.
And then came the realignment <insert dastardly, evil, silent movie music here>.
A year ago, the powers that be decided that our supervisor was wearing too many hats. They did what they called a "realignment" and switched supervisory control of my team (four of us) over to another supervisor within the clinics administration ranks. We weren't thrilled about it and my previous supervisor knew I'd struggle with it for a bit. We'd worked together long enough that she knew how much I hated change. However, we all adapted.
Now, let me jump far ahead to today and then work my way back. This afternoon, I heard one of my coworkers fussing rather loudly. At first, I thought she was on the phone. Then I heard, "Get out of my office!" I went around the corner to see what was up and then realized that she was relating a story to another coworker and her exclamation was a quote rather than a directive. I knocked, was invited in, and then I asked if she was okay. She began to tell me about the trouble she was having with our new supervisor's secretary (I say "new" for the sake of keeping it straight in the story...it's been a year so she's not really new to us anymore). You see, my coworker had just been off work on Friday and Monday. She was greeted by the secretary in the elevator coming to work today. The secretary said, "Did you have a good time off on your four-day weekend?" to which my coworker replied, "No, I wasn't on vacation. I had a death in the family." Rather than expressing any condolences to this coworker or asking anything further about it, the secretary went to two other coworkers (one from our original team and one on the team that was established before we got there) and asked, "Who died? What happened?" It seems somewhat tame until you know her past history. Nevertheless, when my coworker found out, she got a bit irritated. To her, the questioning came off as if the secretary didn't believe that someone died. My coworker felt that rather than ask someone else, the secretary should have taken it up with her. So, my coworker emailed our new supervisor who was out of the office at the time, working in one of the community clinics. The supervisor's response was, "Oh, she didn't mean anything by it." My coworker wasn't happy with that reply.
A couple of months ago, somehow, I failed to both clock in and clock out for the day (it's an automated system, over the phone). The secretary emailed me and asked me for a time adjustment form so I could get paid for the day. No problem. However, a few days after that, one of my new coworkers (one who I trust deeply and have come to know quite well) asked me why the secretary had come up and asked her and another coworker, "Was Shawn at work on Thursday? Are you sure she was here?" I never confronted the secretary about it, but I had to wonder -- why ask anyone else? Why not just ask me and ask the supervisor? After all, if I'd requested time off, the supervisor would have obviously known because I would have needed her approval. There would have been a request for it. I worked at UK for 10 years and I've been here for 7. I've accrued a lot of vacation and sick time. It ought to be obvious that I understand vacation request policies and that I'm going to go through the proper channels to take time off IF I was taking time off. I'm not just simply going to skip a day.
Final flashback -- Boss's Day, last year. It was our first Boss's Day with the new supervisor and we all wanted to contribute for a gift. The secretary went around asking for donations. She collected $140 total from the twelve of us and we all agreed on getting the boss a gift certificate at her favorite clothing store and a flower arrangement. The secretary said she would take care of everything. So, Boss's Day comes and the flowers get delivered. It's a puny arrangement and everyone is disappointed. So, a couple of coworkers go out to the florist during their lunch break so they can exchange the flowers. They come to find out that the flowers were paid for with the department's account. So, our question was where was our money that we donated? Why was the department's account being used to pay for something for which we had already given cash? The problem is brought to the attention of our new supervisor who says that she will handle things. Here's where the real problem comes into play -- the new supervisor and the secretary are close friends. As far as we could tell, the new supervisor simply covered for the secretary and let things slide. However, it was theft (our money) and fraud (misappropriation of department funds).
I haven't addressed the above issues with her yet. The few times I've needed to ask something and clarify something, I usually get a brief, mumbled answer that equates to nothing more than, "Whatever you want to do...it's fine."
Part of our concern is that she seems to lack any backbone. With our previous supervisor, if there was a mistake made on our part, she'd discuss it with us, help to figure out where the problem was, and instruct us on how to improve. If it was something more serious (policy-wise), she'd sit us down, read us the riot act, and then we'd accept our punishment, change things for the better, and carry on with our duties. We knew that we were accountable for our actions. And with the previous supervisor, our knowing that and showing that we were accountable was both expected and respected. We learned, we grew, we worked well, and we worked as a team (back to those Principles of Service -- teamwork, professionalism, and improvement). That's not the case with this supervisor though. Her attitude doesn't command respect. She lacks the communication skills needed to maintain working relationships with her staff. She doesn't come across as an effective team leader or team supporter. And worst of all, the gossipy-type of friendship she has with the secretary puts up a trust barrier for the rest of us.
The secretary seems to have the reputation as being her "snitch" because of her constant, behind-our-backs manner of communicating. And yet, no one is ever confronted about anything if she does snitch to the supervisor. I'm anticipating what it will be like when evaluation time comes around and she pulls out a file of supposed infractions for each of us. We'd prefer that any problems be nipped in the bud now, while things are still fresh in our minds. For example, the secretary is also the timekeeper. I've heard comments about her seeing me return from lunch at 12:15 or 12:20 (we don't clock in or out for lunches). My problem is that if the secretary assumes that I went to lunch at my normal time (11:00), she probably thinks I'm late coming back, when in reality, I most likely didn't get to leave at my usual time and I still only took an hour for lunch. Then again, there have been times when I've been late getting back. It would just be nice to know if there's any question about it and if my supervisor needs to discuss it with me.
So, after today's incident, we have decided that talking to the supervisor alone is probably not going to work. My coworker wants to go over her head to HER supervisor. But I know, in an office setting, that can be frowned upon if not done the right way. It seems obvious to me that when someone below someone in a position of authority goes to someone above that someone in the position of authority to address issues with that someone, the someones at the bottom can be put into a really sticky situation.
What would you suggest we do? Go directly over her head and ask HER supervisor if we can meet and discuss our issues? Should we ask for a meeting with both of them at the same time? Should we attempt to meet with our immediate supervisor first? Should we put our complaints in writing? How do we do it without rocking the boat?
Thanks...and take your time. I realize this was long!
